Frequently Asked Questions
Everything you need to know about your stay.
Booking & Payments
When is my credit card charged?
Card authorization timing depends on the listing and channel rules shown at checkout.
Before you confirm, all charges and refundable deposits are listed in the breakdown.
What is the cancellation policy?
Policies vary by property. Please review:
- The listing cancellation section
- The checkout summary before you pay
Tip: take a screenshot of the policy shown at confirmation for your records.
Arrival & Departure
How do I get the keys?
Most stays use self check-in (instructions or a lockbox).
You should receive detailed directions and access details from the host before arrival.
Can I request a late check-out?
Late check-out depends on:
- Same-day turnover
- Cleaner schedule
Message the host through your reservation thread as early as possible.
House Rules & Pets
Are pets allowed?
Pet policies differ per home. Check:
- Listing amenities
- House rules
When in doubt, contact us before booking.
Is there a cleaning fee?
Cleaning is usually included in the reservation breakdown.
Any recurring cleaning fee appears next to the nightly rate and taxes before checkout.
Choosing your stay
Start with the destination, then check capacity, amenities and the property’s arrival information. Availability and the stay total depend on your dates and guest count.
Still have questions?
Our team can help with bookings, availability, and special requests.